EPO Observer
Support
Υποστήριξη · Help for accredited match observers
Contact us
The fastest way to reach the EPO Observer team:
- Email:support@eposervices.gr
- Response time:within 1–2 business days
- Languages:Ελληνικά · English
When contacting support please include: your observer email, the app version (Settings → About), device model, iOS/Android version, and — if possible — the match ID and a short description of what happened.
Frequently asked questions
I don’t receive the login PIN. What now?+
Check your spam / junk folder first. If it is not there, wait 60 seconds and tap “Resend PIN”. If the problem persists, contact us — we can verify your account status and re-send from the platform side.
The app says “Not allowed”. Why can’t I sign in?+
Only accounts with the observer role can use the app. If you believe your account should have this role, contact the EPO administrators to update your permissions.
I don’t see the match I’m supposed to observe.+
The app only shows matches to which you have been officially assigned in the EPO platform. If a match is missing, verify the assignment with the competition organiser. Pull down to refresh the list.
I tapped “Kick off” by mistake. Can I undo it?+
Every critical action requires a confirmation dialog, but in the rare case of a wrong entry contact the platform administrators immediately with the match ID — timestamps can be corrected server-side.
Does the app work offline?+
This version requires connectivity for every action so that events are guaranteed to reach the server. If a request fails you will see an alert and the local state will not change, so you always know what is really recorded.
How do I sign out?+
Open the match list, tap the account icon in the top-right corner and choose Sign out. Your local session and token will be cleared.
How do I delete my account?+
Observer accounts are managed by the EPO federation. To request deletion of your account and associated personal data (subject to federation archival obligations), email privacy@eposervices.gr.
System status
If the app cannot reach the server, first check your device connectivity, then verify that livescore-admin.eposervices.gr is reachable from a browser. If the platform itself is down we will post updates via email to accredited observers.